Thomas Cook Reviews

Getting my visa sorted was way easier than I expected. It didn’t take no time at all, and everything felt straightforward.

I felt ignored the whole time, and the agent talked to me like I was bothering them for asking normal questions. I was just trying to get help, but the attitude made the whole experience way more frustrating than it needed to be. Like, make it make sense

I booked my holiday and the payment went through without any real hassle. The confirmation took a minute to pop up, which always makes you wonder if something’s gone wrong, but it showed up in the end and everything was fine.

Booking the trip was smooth overall. some extra fees showed up at checkout, which was a little frustrating, but I still got everything sorted without much trouble. support got back to me quickly and answered my question, so it ended up being fine

The holiday itself was okay, but the local rep was so hard to reach it felt like a bit of a joke. We had an issue and barely got any response, and when we did, they weren’t much help at all. Not really what you expect when you need support while away.

I booked the other day and it all went smoothly. The confirmation email landed almost immediately, which was the thing I appreciated most since it was fresh on my mind and I wanted to know everything was set.

I had to change my holiday dates, so I got in touch with Thomas Cook support. To be fair, they did sort it out in the end, and the person I spoke to was polite enough.

The annoying part was how long it took, and I had to chase them once to get things moving. It wasn’t a total disaster, but it definitely knocked my trust a bit. If something simple like rescheduling feels this slow, I’m not sure how confident I’d feel if there was a bigger issue.

I booked a trip on thomascook.com and my travel documents came through smoothly. I did have to double-check a couple of details myself, but everything was there in the end and it was really easy to download. I would’ve liked the luggage info to be a bit clearer, but overall it worked totally fine.

I booked a holiday through Thomas Cook after spending way too long comparing options one evening, probably with a cup of tea going cold next to me. The price was alright, but I wouldn’t say it was the best I’d seen. I did spot a couple of similar deals a bit cheaper elsewhere, but the site itself was easier to use, which is why I stuck with it.

The only thing that annoyed me a little was that the final price changed once a few extras were added on. It wasn’t a massive jump or anything dramatic, but I always find that kind of thing a bit frustrating, especially when you think you’ve got the cost figured out already.
Overall, it was fine and I’d use it again if the right deal came up. I just wouldn’t assume it’s always the cheapest option, so it’s probably worth checking a few other sites before booking.

I booked through Thomas Cook and overall it was straightforward. A couple of pages took a while to load, and I found myself double-checking the details a few times just to be sure. It all worked out in the end, but the process could definitely be a bit smoother.

I booked the package because the way it was presented made it seem like it would be the easier and cheaper option. Maybe I read too much into the tone of the deal, but I assumed it was a decent saving. After booking, I found the same hotel and flights for less elsewhere. Nothing went terribly wrong, but overall it just didn’t feel like great value for the price.

I checked a few different times, it really depends on when you look. Some of the deals were already gone, and a few weren’t as cheap as they first seemed. Might be useful if you catch it at the right moment, but I didn’t have much luck.

I had a look on thomascook.com for a quick short trip, but the flight choices felt really limited. Most of the times were either way too early or too late, and I noticed the prices shifted a bit once I clicked through, which was frustrating.
The search itself was simple enough, but I felt a bit passed around trying to find something that actually worked for me. I expected more options and ended up booking somewhere else because nothing really fit my plans.

Everything lined up exactly as planned, from the timing of each stop to the details in the schedule. I really appreciated how clear and accurate the itinerary was, it made the whole experience feel easy and stress-free

After I made the booking and paid, I got a bit nervous and wasn’t sure if support would still be helpful. But I had a question afterward and they got back to me quickly and sorted it out without any hassle. Definitely made me feel better about the whole thing...

I tried booking a holiday through Thomas Cook, but it just wore me down. I wanted to tweak a few basic things like the flights and the room type, but the site kept steering me back to the same package no matter what I changed.

The prices also seemed to shift after I’d clicked around for a bit, which was the last thing I had patience for. In the end I gave up and booked elsewhere. I’m already tired of having to chase decent service online, and for a holiday site, it really should be much simpler to put together the trip you actually want.

The driver was there when expected, so everything was easy and stress-free. that’s the main thing I care about, if they started showing up late, I’d probably look for another service, but this time it went smoothly.

I booked through thomascook.com but had to cancel because of a family issue. the cancellation process wasn’t very clear, and I ended up having to chase them a few times just to get updates. The refund information seemed to change depending on who I spoke to, and it took longer than they originally told me. The staff were polite, to be fair, but the whole thing felt a bit disorganized. A friend had actually recommended them to me, which is why I booked, but after this experience I’d definitely think twice before using them again...

I booked through thomascook.com the trip itself was perfectly fine, but I felt a bit let down by the tour guide. He seemed like a nice enough person and did know some things, but everything felt rushed and a little disorganised. When people asked questions, the answers were kind of vague, which was frustrating. For what we paid, I was really hoping for a smoother, more engaging experience.

I’ve been trying to get hold of the Thomas Cook call centre and it’s been a nightmare. I was on hold for nearly an hour, then the call just dropped and I had to start all over again. It felt like they either don’t have enough people answering phones or something’s going on behind the scenes, because it was impossible to get any proper help. So frustrating when all you need is a quick answer.